Home Performance with ENERGY STAR® / Income-Qualified Weatherization / Multifamily

Yes, the assessment is free to Entergy New Orleans residents. 

There is a limit of 30 bulbs per home to be installed in high-usage areas, this includes candelabra bulbs for chandeliers. LEDS can only be installed to replace incandescent bulbs. 

Yes, landlord authorization is required in order to participate in the HPwES and Income-Qualified Weatherization offerings.  If your home contains two or more electric meters under one roof or you live in an apartment complex you are eligible to participate in the multifamily offering.  

All recommended follow-ups measures are based on an incentive provided by Entergy New Orleans. Should the recommended work exceed the incentive amount, an out-of-pocket expense will be charged to the customer. The customer will be notified of the out-of-pocket expense amount by a trade ally assigned to the home prior to work being done on the home.  Customers can refuse any recommendations at any time.

Gas heated homes are eligible for the assessment and certain follow-up measures. Gas heated homes are not currently eligible for insulation and air sealing. Energy-saving aerators and showerheads are only available for customers with electric water heaters.  

– LEDs use up to 90 percent less energy and can save an average of $80 in energy costs over their lifetime compared to traditional incandescent bulbs. A popular residential option, ENERGY STAR light-emitting diodes, or LEDs, can be installed in bathrooms, permanent fixtures, ceiling fans, chandeliers and other high-usage areas.

– Faucet aerators use up to 55 percent less water than traditional 2.2-gallons-per-minute (gpm) faucets, which can reduce water and sewer costs, as well as the amount of energy used to heat the water.*

– Showerheads use up to 40 percent less water than traditional 2.5-gpm showerheads, which can reduce water and sewer costs, as well as the amount of energy used to heat the water.*

Yes. Unlike CFLs, LEDs do not contain mercury and are not harmful to the environment if broken.

It is important that the LED remain intact to prevent injury from broken or crushed bulbs. For more details, including local recycling locations and contact information for recycling in your area, visit  https://www.nola.gov/sanitation/recycling/drop-off/

The average life of an LED bulb, based on three hours of usage per day, is about 22.8 years. Life is based on individual use per bulb.

We only install engineered aerators designed to perform the same task using less water more efficiently.

Energy-saving aerators mix air and water to provide the correct surface area coverage for completing tasks. Chances are you will not even notice that the flow rate has changed.

Energy-efficient fixtures are designed to complete the same task while utilizing less water. Since your water is heated with electricity, using less hot water will additionally lower your electric bills.

The water temperature will not be affected by the energy-efficient fixtures. The temperature will still be controlled by your fixture.

Monthly savings are based on individual usage of both water and electric services.

If there are any unsecured pets or unattended minors upon our arrival, we will not be able to enter to perform the assessment or installation. During product installation, we ask that all small children be kept at a safe distance from the advisors. The advisors will provide further direction once on-site.

An Energy Smart Participating Trade Ally will contact you within two weeks upon completing your assessment. Trade Ally’s will discuss recommended follow-up measures for your home. 

Yes, you can still receive a free assessment and additional energy-saving products. 


Entergy New Orleans will install a device, also known as an A/C cycling switch, on or near your air conditioner or heat pump system. Since it’s outside, you don’t need to be home during installation. During periods of high demand – usually the hottest days of summer – Entergy New Orleans may call an “event,” which means we will cycle your air conditioner or heat pump compressor on and off for defined intervals. The fan will stay on circulating already cooled air.

Demand is the amount of electricity needed at any given time. The level of electric demand across Entergy New Orleans system fluctuates constantly depending on many factors, like weather conditions and time of the day. When the level of electric demand is at its highest, it is called peak electric demand.

During periods of high demand – usually the hottest days of the summer – Entergy New Orleans may call an “event,” which means we will cycle your air conditioner or heat pump compressor on and off for defined intervals. The fan will stay on circulating already cooled air. This occurs during the summer season between June 1 and Sept. 30. Typically cycling will occur two to four hours per event between 2-6 p.m. and will not occur on weekends or holidays.

You will be participating in EasyCool once the equipment is successfully installed at your home. Generally, once you sign up for the Energy Smart EasyCool offering the switch will be installed within 45 days. This can vary depending on the time of year and the number of customers who have signed up for the program. A door hanger notice will be left at your home on the day of the switch installation, so you know your participation is active.

Your switch has a window on the front of it. A light (either red or yellow) will show in the window when the compressor is being cycled. The light will be on during the time that electricity is being interrupted to the compressor. When the light goes out, electricity will be restored to the compressor and cooling will continue. A green light may be on, off or momentarily flash, indicating the switch is communicating, which is a normal operation. Please call us at 504-229-6868 and we can tell you if you are being cycled.

If you would like to stop the cycling of your air conditioner or heat pump on a particular date, please call 504-229-6868 and someone will be able to answer your questions and opt you out of that particular cycling event. You may select up to two days per summer season to opt out of a cycling event. If you opt out more than twice in one season, you will not be eligible to receive an incentive payment that year.

No, cycling does not require any changes in how the thermostat is used.

No, once the switch is installed, we will be able to cycle your air conditioner or heat pump system during an event, but it will not affect other appliances in your home.

Each home is different. The temperature inside the home during an event is impacted by the home’s characteristics, including the year it was built, the efficiency of the air conditioner or heat pump system, energy-efficient windows and the amount of insulation.

No, the technology only works on central air conditioning or heat pump systems.

No, we provide the equipment and the installation is free.

No, the $40 is per residence, regardless of the number of air conditioner or heat pump systems. All of the air conditioner or heat pump systems at your home will be cycled during an event.

You may not see savings on your bill, but keep in mind your air conditioner or heat pump system is running less during the cycling event. Your ability to save money on your bill will be impacted by how much you run your air conditioner during other times of the day. The Energy Smart EasyCool offering will help manage higher demand and reduce the need to run peak generators or import electricity into our electrical system.

Yes, by participating, you will help Entergy New Orleans reduce the demand on the electrical system during peak usage periods. By doing your part, you are making a significant contribution to conserving electricity and improving our environment.

In most cases, you do not have to be present for the device to be installed. During the enrollment process, we will capture information to ensure the technicians have the appropriate access for the installation. If there is a locked gate or animals, we will set up an appointment for the installation.

The installation will be done by qualified installers working on behalf of Entergy New Orleans They will be wearing a uniform and have an Entergy New Orleans badge with their picture. Upon arriving at your home, they will knock on the door to ensure you are aware that they are at your home. If no one answers the door, the technician will leave a door hanger notice on your front door when the installation is complete. The technicians are well-trained and properly insured.

The switch is connected to the low voltage wiring (24 volts) that goes from your thermostat to your air conditioner or heat pump compressor. The switch turns off the compressor just as if you had manually adjusted your thermostat setting to a high enough temperature to turn your air conditioner or heat pump off for a period of time.

Your air conditioner naturally cycles on and off as needed to maintain a set temperature in your home as determined by the setting on your thermostat. When your air conditioner or heat pump compressor is cycled, the compressor may cycle off for longer periods of time, but it will continue to operate without harming the system.

The switch installed at your home is extremely reliable. The equipment has been used in similar programs across the country for over 20 years. It is designed to allow your cooling or heating system to continue working in the unlikely event of a failure. If you believe the switch on your home is operating improperly, please give us a call at 504-229-6868.

Please have your service technician call us at 504-229-6868 before they proceed with disconnection or removal. We have worked with the equipment manufacturers. The switch will not harm your air conditioner or heat pump.

Call us toll-free at 504-229-6868 to let us know. We will arrange to have your switch installed on your new air conditioner or heat pump at no additional cost.

Appliance rebates

No, you can purchase ENERGY STAR appliances at any retailer, but they must be installed at an Entergy New Orleans residential location.

Look for the ENERGY STAR label directly on the appliance or in the product description. Find more details by visiting: https://www.energystar.gov/productfinder/ 

The purchaser can live anywhere as long as the appliance is installed at an Entergy New Orleans residence.

Please email residentialapps@energysmartnola.com or call for more information.  Your A/C unit or heat pump contractor will need to be a Participating Trade Ally with Energy Smart and will need to supply certification for the unit.